Challenge

Coburn Place was looking for a cloud-based, user-friendly, and intuitive donor management system to replace their dinosaur database and improve their donor relationships. “We wanted, first and foremost, a cloud-based system. Our prior database was a dinosaur, and only one user could be in it at one time. Making it nearly unusable. We were also wanting something interactive, user-friendly, flexible and customizable, and one that would help us enhance donor relations. Bloomerang has definitely been all that and more,” said Julie Henson, Donor Relations Officer at Coburn Place Safe Haven.

Solution

Bloomerang stood out to Julie as the most intuitive solution with a knowledgeable customer support team that can’t be beat and all the features their growing organization would need. “I think what initially drew us (aside from it being local) was the great customer support and the cloud-based access. Plus it was user-friendly. Since using it, I have fallen in love with timelines and the ability to track so much of what we do with donors in real-time. I also still love the customer support so much. It’s incredible, truly. Has helped me learn so much about report building. Oh! Have to shout out ‘First-Time Donor Calls’ that is a new feature. LIFE CHANGING as a gift officer and so helpful! Love it.”

Julie and her team have found that Bloomerang fits perfectly with their donor retention and gift development processes through its reporting and interactions functionality. “It has benefited the way we steward donors. Interaction tracking has really helped us see what we’re good at, and make sure that we’re engaging and learning about our donors. These interactions and notes help us make donors feel connected to the mission and help us find folks who have fallen through the cracks, which definitely increases donor retention. Plus, with the report function, we actually have data about donor retention at all :)”

In addition to its robust features and dependability as a database, Julie is happy to tout Bloomerang’s friendly and knowledgeable customer support team as another reason to recommend it as a top donor management system for women’s empowerment organizations like theirs. “Amazing customer service. User-friendly site! Timelines and interactions and notes are life-changing. Robust and customizable back-end. Literally, THE BEST continued education webinars and content about enhancing donor engagement.”

Results

Since implementing Bloomerang, Coburn Place has alleviated several fundraising pain points in regards to better data management, increased productivity, and improved fundraising and development processes. “Well, first and foremost, we all had access to the information. Our dinosaur old system only let one person in at a time. Being able to be in an interactive database together made the fundraising efforts more cohesive and donors more central to our mission.”

The team at Coburn Place has also seen improvements with the quality of their constituent communications through segmenting donors in Bloomerang. “Quality of constituent communication has definitely improved! We are able to record notes and see who donors are and their histories with the organization. It’s led to better segmenting and personalizing of the donor experience.” Julie and her team are well on their way to having better insight into their donor data, donor retention percentage, and dollars raised. “Reports in Bloomerang have helped us start the process of refining data so we can know this information more accurately.”

All in all, it’s amazing what an easy-to-use, donor-focused database can do for the growth of a women’s empowerment organization such as Coburn Place, especially during these unprecedented times. “We love Bloomerang. I’m really grateful for the support, for the webinars, and think the database is an incredible asset to our organization.”

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Challenge

ONE Archives Foundation was looking for user-friendly donor database that they could consolidate their data into, as well as something with better functionality for growth. “We were looking for something that was user-friendly, had integration capabilities with our website, had a prospect research component, could manage events, and had some social media features,” said Jennifer Gregg, Executive Director at ONE Archives Foundation. After using Bloomerang at her previous nonprofit, Jennifer decided that it was the right choice for ONE Archives Foundation.

Solution

ONE Archives Foundation had finally found a system that could help them build a donor-centric philanthropic program. The social listening hub and integrated email marketing tool have been vital for Jennifer and her team to stay engaged with constituents. “Bloomerang really helps us focus on individual donor relationships.”

They were also drawn to how Bloomerang could help them with online fundraising and tracking donor engagement. “We also love the engagement feature that allows us to segment our donors around their engagement level. We can customize our asks, focus on different donor groups, and create tailored messaging around the engagement levels tool.”

On top of that, ONE Archives Foundation has been really happy with Bloomerang’s product innovation and customer service. “What we most appreciate is that Bloomerang listens to its customers and continuously adds features based on industry changes and demands.”

Results

ONE Archives Foundation has seen several fundraising pain points be alleviated since implementing Bloomerang. One such benefit is that they’ve been able to consolidate all their data and use it in a way that’s generated better fundraising results.

Jennifer and her team have also benefited from improved communications with their constituents. Segmentation is a breeze thanks to Bloomerang. “The ability to easily segment our lists, provide personalized donor messaging, and report on various fundraising activities has been extremely beneficial internally and externally.”

At the end of the day, all of this has contributed to ONE Archives Foundation seeing an increase in online giving, donor retention, and their organization’s revenue. “Having Bloomerang increased our revenue in 2016 by 80%. Our online giving has increased by more than 200%. And our donor retention has increased by more than 50%.”

It’s amazing what a user-friendly, donor-centric tool can do for the growth of an organization such as ONE Archives Foundation. “Great system and company! User-friendly. Easy to navigate.”

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Challenge

Girls Inc. of Jacksonville was looking for a user-friendly donor database that they could easily pull the necessary information from. They needed something without a steep learning curve.

“We needed to switch to a CRM that was user-friendly while still robust enough to run dashboards and reports. We were currently in a system that was too complicated to learn and get information quickly,” said Amanda Padgett, Director of Development at Girls Inc. of Jacksonville.

Solution

Girls Inc. of Jacksonville had finally found a user-friendly, easy-to-learn system that could help them focus their efforts on retaining donors. Donor stewardship was a breeze with Bloomerang, and Amanda and her team had no trouble staying on top of their goals. “The dashboards are very helpful to see at-a-glance how we are doing on our goals. The timeline and involvement meter are great tools to help us target donors who we can steward up. The ability to log our interactions is valuable as well.”

On top of that, Girls Inc. of Jacksonville has been really happy with Bloomerang’s donor retention-focused functionality and its affordability. “We loved the way it looked and it was easy to see our goals and retention rate. It was nice to be able to send customized letters for our donations and to pull reports easily. It was also very affordable for our small nonprofit.”

Results

Girls Inc. of Jacksonville has seen several fundraising pain points be alleviated since implementing Bloomerang and ditching Excel. One such benefit is that they’ve been able to clean up their data and easily pull each donor’s giving history. They had all the information they needed right at their fingertips. “We were able to go from multiple excel spreadsheets to the database where we could clean up our data and have a history of giving at our fingertips. We could also track our grants, log our interactions leading up to a donor and give soft credits to our board members who help us fundraise.”

Thanks to Bloomerang, everything about Amanda’s development process has changed since they now have the information they need to empower it. Not only that, but donor communication has improved as well, and making changes on the fly has never been easier. “Communication has improved and getting our thank you letters out the door quickly and being able to change them as needed has been a huge help.”

It’s amazing what an uncomplicated, user-friendly tool can do for the growth of an organization such as Girls Inc. of Jacksonville. “This has helped us a lot!”

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Challenge

Girls Inc. of Central Alabama was looking for a database that would be easy to use, easy to pull reports from, and that would help them get organized.

“Our previous database was cumbersome, time-consuming to manage, and the reports were impossible to run. Also, there was literally no customer support platform. Other CRMs I’ve used were obviously created by software developers, not fundraisers, and they were reluctant to adapt to our needs,” said Karen Griner, CFRE, Development Director at Girls Inc. of Central Alabama. Enter Bloomerang. “Bloomerang’s team, however, is constantly taking user feedback and using it to improve the system so that it fits the needs of actual real-life fundraisers.”

Bloomerang is built for the modern fundraiser and Karen recognized that immediately after hearing Bloomerang’s co-founder and CRO, Jay Love, talk about his passion for the industry and the importance of donor retention. “He genuinely cares about fundraisers doing good by their donors, and so he came up with a system to help them. The end result was an awesome CRM.”

Solution

Girls Inc. of Central Alabama had finally found a dependable system that was built for fundraising and retaining donors. And Karen had found a system that could save her time and make her job easier. “I feel like I spend less time inputting data and more time using the data to do my job by interacting with donors and volunteers.” Being able to streamline their development processes was also a bonus. “I love how donor profiles are easy to read – even for busy board members – and how it streamlines all of our development operations.”

They’d also found a solution that they could customize to their specific needs, without it being complicated. They needed a balance. “Bloomerang is simple to use yet complex enough that you can customize it to your affiliate’s specific needs.”

On top of that, Girls Inc. of Central Alabama has been really happy with Bloomerang’s donor-centric functionality and its affordability. “It works great both with small and large development staffs, both in usage as well as cost. We use the donor engagement rating – as opposed to just gift amounts – to assess the level of stewardship to give each individual supporter.”

Results

Girls Inc. of Central Alabama has seen several fundraising pain points be alleviated since implementing Bloomerang. One such benefit is that they’ve been able to save time entering donations, increase productivity and decrease cost by ditching their mass email provider, and run the reports they need to empower their development team.

Thanks to Bloomerang, Karen knows their donors better and can send personalized communications with ease. “We know our donors better – Bloomerang allows you to track interactions you have with them, such as their volunteer time, attendance at Vision Meetings, email conversations, or just run-ins at the grocery store. We also can spend more time meeting and stewarding donors and less time with data entry because Bloomerang makes it simple or automated.”

At the end of the day, all of this has allowed Girls Inc. of Central Alabama to meet their goals and benefit from an increase in revenue year-over-year. “Our revenue has steadily increased in the two years since we switched to Bloomerang. We had seen a 9% growth in income between 2013-2014 and 2014-2015; when we switched to Bloomerang in 2015-2016, we saw a 19% increase in revenue. Last year, we saw an 18% increase, and to date for the current fiscal year (which ends in April 2018) we are already 70% to our budgeted goal for the year.

It’s amazing what a fundraiser-focused, donor-centric tool can do for the growth of an organization such as Girls Inc. of Central Alabama.

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Challenge

Jewish Fertility Foundation was looking for a powerful donor management system that could grow with them and help them get organized. “We grew fast as an organization and had to get organized with our donors and clients,” said Elana Frank, Executive Director and Founder at Jewish Fertility Foundation.

After doing some research for their first database and interviewing people who were using Bloomerang, Elana and her team knew they’d found an affordable solution that could grow with them.

Solution

Jewish Fertility Foundation had finally found an easy-to-learn donor database that could give them more insight into their donors. Collecting and reporting on different areas of fundraising is a breeze with Bloomerang. Elana and her team had found a solution that could help them easily pull up reports that they need for their “board, fundraising, and accounting.” Bloomerang is an evolving, versatile system for a nonprofit’s fundraising needs. “It is catered to not only our donors but board members, clients, and beyond.”

The people at Bloomerang practice what they preach and are knowledgeable about the product and fundraising. Bloomerang takes customer needs into account when building out the product roadmap every year. That versatility plus the experienced customer support staff were another reason why Bloomerang appealed to Elana over other options. “If I can’t figure something out, the customer service chat feature is a lifesaver. If I need something that doesn’t yet exist I know that it will soon.”

Results

Jewish Fertility Foundation has seen several fundraising pain points be alleviated since implementing Bloomerang. One such benefit is that the team now has a better understanding of “who gave what previously and when through which of our contacts.” Plus tracking their constituents and their needs and attributes through reporting is a breeze and has positively impacted their donor retention rate.

At the end of the day, the Jewish Fertility Foundation has been able to fundraise more effectively and the results they’ve seen reflect that. “Before we started with Bloomerang we raised about $8,000 year one, year 2 we raised $38,000, and by year 3 we’re already at almost $180,000 and the year isn’t over.”

It’s amazing what a donor-centric tool built for fundraisers can do for the growth of foundations such as the Jewish Fertility Foundation. “I sure wouldn’t be able to track donations, cultivation, and thank yous without Bloomerang.”

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